Who We Are

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At Centura Investigation Agency, we take a client-centred approach to our investigations. We work closely with our clients to understand their needs and develop a customized plan to achieve their goals. We believe in open communication and transparency throughout the entire investigative process.

The Canadian Standards Association Model Code for the protection of person information is national standard that was developed by the Canadian Standards Association.

The Code is a central part of PIPEDA (Personal Information Protection and Electronic Document Act).

The code’s ten privacy principles are identified in PIPEDA as follows:

1. Accountability
2. Identifying Purpose
3. Consent
4. Limiting Collection
5. Limiting Use, Disclosure & Retention
6. Accuracy
7. Safeguards
8. Openness Individual Access
9. Individual Access
10. Challenging Compliance

1. Accountability

License and governed by The Ministry of Solicitor General of Ontario, Centura Investigation Agency Inc. (CIAI) will only collect personal information on individuals where there is potential contravention of the law, breaches of agreements or other circumstances that permit us to collect information legally.

Our organization is responsible for all personal information under its control and staff members are properly trained.

2. Identifying Purposes

Centura Investigation Agency Inc. will identify the purpose for which personal information is collected at or before the time of collection.

The purpose for personal information collected is to facilitate the investigation of contraventions of the law and breaches of agreement.

Personal information collected in the investigation of the breach of an agreement may pertain to individuals who are party to an agreement, individuals who have knowledge of the terms and conditions of an agreement, individuals who have knowledge of the breach of an agreement, or individuals who may advance in an investigation by providing information relating to a breach of an agreement.

Personal information collected as part of the investigation may include information pertaining to individuals involved in criminal activity, individuals suspected of involvement in criminal activity, individuals with knowledge of criminal activity, and individuals who may advance an investigation by providing information relating to the identity of those involved or suspected of criminal activity.

3. Consent

CIAI will obtain the appropriate consent from the individual for collection, use, or disclosure of personal information, except where inappropriate.

In most instances, obtaining the knowledge and consent of individuals would defeat the purpose of an investigation. Personal information will only be collected, used and disclosed by Members without consent in accordance with section 7 of the Personal Information Protection and Electronic Documents Ace, S.C. 2000, c.5 (PIPEDA).

Collection without knowledge or consent

(b) it is reasonable to expect that the collection with the knowledge or consent of the individual would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province;

Express consent is specific authorization given to Centura Investigation Agency Inc. by a client either orally or in writing.

Implied consent is when CIAI has not received specific consent, buy the circumstances allow the collection and or disclosure of personal information.

4. Limiting Collection

The collection of personal information by Centura Investigation Agency Inc. shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by lawful means.

Our organization will collect information about individuals only if there are reasonable grounds to believe that the information relates to dishonest conduct, breaches of agreements or contraventions of the laws of Canada, a province, or a foreign jurisdiction.

5. Limiting Use, Disclosure, and Retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.

Personal information can be divulged to law enforcement agencies, other investigative bodies, clients for the purpose for which the personal information was collected or other circumstances which may arise during the course of the collection and it is warranted that the this information should be released.

6. Accuracy

Personal information collected will be accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Our organization is committed to ensure that the personal information collected, use, and disclosed is accurate, complete, current, and relevant to the stated purpose.

If it is determined that the information obtained is not accurate, we will note the inaccuracy in our report or orally inform the party of the incorrect obtained information.

7.Safeguards

Centura Investigation Agency Inc. as always, will continue to ensure that personal information is stored with the highest level of security. With three locked doors, locked filling cabinets and with an alarmed property, safe measure has always been taken to ensure the safeguarding of all personal information. Only two personnel have access to the restricted area.

CIAI will ensure that electronic files are encrypted with an industry standard encryption program before being transferred. Distribution of personal information will be on a need-to-know basis.

Documents with personal information will be shredded when no longer required and our organization will continue to the best of our ability from having unauthorized parties gaining access to personal information.

8. Openness

We will make readily available to individuals specific information about our policies and practices relating to the management of personal information.

Centura Investigation Agency Inc. will make available to the public easily understandable information about its privacy policies and Code of Privacy.

A request for a hard copy can be made by contacting the Privacy Officer.

9. Individual Access

Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and may be given access to that information and also allowed to challenge the accuracy and completeness of the information.

However, please note that in accordance with paragraph 9(23)(c.1) of PIPEDA, if such disclosure does defeat the purposes for which the information was collected then this access cannot be provided. Other instances may include, but not only restricted to a solicitors-client privilege, or if revealing information it would violate another’s expectation of their own personal privacy, or because of lawful exemption, or if circumstances are such that it would not be to someone’s else best interest, then this information cannot be disclosed.

10. Challenging Compliance

An individual shall be able to address a challenge concerning compliance to the designated Privacy Officer.

Copyright – CIAI –2003/2004